Contact Us

Are You a Fan and Need Help?

Have a question or need Experience contact info? Check out our FAQs below or feel free to send us a message via this form and we’ll be in touch shortly.


What is Experience?

Experience, LLC is a technology platform that powers ticketing for sport teams and live entertainment venues.

What is your relationship with Cox?

Experience was acquired by Cox in 2014. Though we operate independently, we are proud to be a part of the Cox family.

There’s a problem with my ticket.

We can help with that! Please fill out the form here and someone will respond to your inquiry shortly.

Where is my ticket barcode?

Please refer to your email receipt to access your barcodes. If you need future assistance, please contact us here

Can I print my ticket?

Our products are only able to be purchased and accessed through an Android or iPhone, as our platform and tickets are 100% mobile. Therefore, tickets cannot be printed. Please use the link in your email receipt to access your purchase.

I see a charge from on my credit card statement. What is this for?

Our company, Experience, LLC (, partners with your favorite sports teams and live events venues to provide seat upgrades and other special ticket offers. This charge could be for a recent purchase of a guest ticket, seat upgrade or experience, or a last-minute ticket offer. If you are still unsure about this charge, please contact us here.

I’m looking for fan upgrades. Can you help with that?

Yes, look for the upgrades button in your team app. If you have further questions, contact us here.

Where can I find the Experience contact info?

If you need to contact Experience, please complete the form above.